SUMMARY
Here you'll find everything you need to know about delivery, returns, exchanges and more.
DELIVERY INFO
SHIPPING METHODS
Most of our products will be shipped from our premises to your address of choice within 3-7 days . If an item is not in stock it will then be shipped direct from our suppliers direct to your address of choice .
WE ONLY DELIVERY TO MAINLAD UK UNLESS ORGANISED IN ADVANCE. (EXTRA COSTS WILL BE ADDED )
Small Accessories
All our accessory products are dispatched using a regular postal service
Shipping is and always will be free of charge.
SHIPPING TIMES
England, Scotland and Wales
3-7 business days* to mainland UK
If shipment is to be delivered earlier we will notify you by email or sm
IMPORTANT DELIVERY INFORMATION
Check your new product before accepting delivery
Please check the condition of the packaging before accepting the delivery. If there is visible damage to the product itself, take pictures and refuse the delivery. Notify us immediately so we can get it sorted as soon as possible.
CANCELLATION AND RETURNS
In the unlikely event that you change your mind, you can return your item/s to us for a refund. Please refer to our terms and conditions for online sales for more information on your right to change your mind.
All items must be in their original packaging and condition, and it must be within 30 days of delivery.
If you are returning a product, we can arrange the collection for you using our couriers and a collection cost of up to £100 will be deducted from your refund.
For other returns, you must arrange for the item/s to be sent back to our warehouse at your own cost.
If you tell us you've changed your mind about a product that hasn't been delivered or one that we're collecting from you, we will refund you as soon as possible and within 14 days. If you're sending your product back to us, we will refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We will refund you by the method you used for payment. A restocking fee of 7.5% will be charged
COLLECTIONS
Due to the size of a certain products it's usually easier to have it delivered by our couriers
However, if you'd rather collect, please contact us and arrange a suitable time to pick your product up from us in shildon co.durham .